Orders and Shipping
Modifying an order is only possible if the purchase has not yet dispatched or shipped. Please email us immediately at firstname.lastname@example.org
Reasons may include, our inability to process payment information and our inability to ship to address provided, among others. In any case, you will be informed by email if an issue occurs or the order was rejected/cancelled. Please note that you will not be billed for any cancelled items.
Currently, ishonest ships to the European Union, the United States and Canada only.
You could track the shipment by clicking the tracking number from the confirmation email you received or contact our ishonest Concierge for assistance.
If your order is marked as delivered by the shipping courier and you received a confirmation email but find that it is missing, please send an email to email@example.com with your order number.
Please note that we must receive this inquiry within 2-3 days from the day your order is marked as delivered. If we receive your inquiry regarding the missing order after this timeframe, the carrier will investigate, and order replacement will only be granted if the order is confirmed missing by the carrier.
Unfortunately, we only deliver order(s) to a physical address at this time.
Yes, recipient of the parcel will be responsible for the Custom fees and duties, it is determined and imposed by the government and you are required to pay in accordance with the law of your country. You will receive a customs documentation from the logistics company via email with an invoice.
You may select a shipping address from your address book or enter a new one and check "ship to this address". Add a personal message in the order section.
Due to how orders are processed, we unfortunately do not support shipping to multiple addresses at this time. If you wish to send items to different addresses, you will need to place the orders separately.
If all the information entered is correct and you are still unable to complete the checkout process, it may be due to technical difficulties. Please contact the ishonest Concierge at firstname.lastname@example.org.
Returns and Payments
At ishonest, we take pride in our skincare and wholeheartedly believe in 100% satisfaction regarding the optimal quality of our products. If for any reason you are dissatisfied with your purchase, received the product damaged, or simply had a change of heart, the item(s) can be returned and accepted for a full refund conceding that the product have not been used.
You may return the product within 30 days from the date of purchase. Only item(s) purchased from ishonest.com may be accepted for a return. For item(s) purchased with authorized retailers please refer to their return policy.
Please refer to the return policy section on the ishonest website. Click on the order number in the order confirmation email you received, complete all necessary fields required, and then submit.
In the case where product is damaged, please email a photograph along with return request to email@example.com. You will need to fill out the required fields on the return tab and attach a photo of the product.
You will receive an email once the return items have been received. Once the return has been inspected and approved, a refund will be processed within 15 business days from the date of approval.
Shipping charges incurred at the time of purchase apart from Standard Shipping are non-refundable with the exception of returning an order as a result of an error from ishonest’s side.
If the item is broken or damaged in transit, customers may contact the ishonest Concierge by emailing us at firstname.lastname@example.org with a brief description and photo of the damaged product within 7 days from the delivery of your order. Please return the damaged product to ishonest. Once we receive the return, we will process the replacement, and shipping charges will be reimbursed. The same return procedure still applies. Please refer to our return policy.
If you received a gift with purchase, you must ONLY return the items purchased for your refund to be processed.
If you are exchanging a purchase received as a gift, you may contact the ishonest Concierge directly and provide the product name and order number
Please follow the return policy guidelines and attach a photograph of the product. Our ishonest Concierge will send you a return shipping label. Once the item(s) is received and inspected, you will receive an email with a unique code that can be used for your new purchase. The code is a onetime use and only valid for 30 days from the date of issuance. All exchanges must be equal or higher value.
You will be charged once the order(s) has been successfully submitted via the online checkout process. You will receive a confirmation email for your reference.
Yes, you will be charged tax based on your state and shipping address.
Products and Brand Ethics
No, ishonest is a cruelty-free company and we do not carry out any kind of animal testing to analyze our products nor do we include any ingredients from animal origin.
Please consult your physician if you have any safety concerns.
We value and uphold the transparency of the scientific method at every stage of our R&D activities, from validating our technology to selecting the most potent active ingredients. We do not believe in myths and hype. Only proven skin active ingredients that are optimized by our technology are included in our unique and highly efficacious products. As a final stage, the efficacy of our products is evaluated and validated.
Yes, our products are non-toxic and completely safe. All of our formulas are cruelty-free, gluten-free, and free of synthetic fragrances. We have formulated our products with careful consideration, excluding ingredients that could potentially irritate the skin or have questionable safety profiles. All of our formulas are free of parabens, silicones, mineral oil, phthalates, petrolatum, formaldehyde, cocamide DEA, propylene glycol, triclosan, myristyl myristate, GMOs, nitrates, artificial colorants, synthetic fragrances, paraffin, alcohol, ingredients of animal origin, and EDTA.
Decades of research has identified the gentle, balanced and powerful effects of active natural ingredients in improving skin health and wellbeing for the best results. We always favor, as well as continuously strive to find, natural solutions for skin needs and concerns that are healthy for both people and the environment. Our scientists do not blindly follow any claims or myths when it comes to ingredient efficacy on skin health. Only ingredients with verified efficacious performance are included in our formulas.
No. Our products do not contain any fragrances.
Yes, 100% of our products are vegan. None of our ingredients are derived from animal products.
All of our ingredients are GMO-free.
100% of our products are free of parabens.
Yes, all of our products are gluten-free.
Our formulations are preserved with natural preservations. These preservatives are globally approved by regulatory bodies and widely used across the cosmetics industry.
Our products are suitable for all skin types. Our products are also hypo-allergenic. However, recommended dosages vary across skin types.
Validity and truth in data underscore every decisions. We value and uphold the transparency of the scientific method at every stage of our R&D activities. Our formulas undergo standard R&D testing to ensure product safety, performance and efficacy.
Green Chemistry: our research and development as well as product manufacturing adhere to the 12 Principles of Green Chemistry.
Eliminating Chemical Waste: We strive to achieve as low wastage as possible by managing, reducing, and recycling our wastes for a closed-loop production process.
Sustainable Sourcing: We seek fair trade and sustainable ingredients Whenever possible. We do not include ingredients from animal origin as well as other undesirables, and do not test on animals at any stage of our R&D processes.
Eco-Friendly Processes: We use a unique, environmentally sound extraction technology and biodegradable process that includes water reuse and re-purification to create our formulas that are respectful of both humans and nature.
Sustainable Packaging: Good design is forward-thinking aesthetically, functionally, and sustainably. Our boxes are made from biodegradable and recyclable materials.
We follow ISO 22716 GMP which are regulated guidelines on good manufacturing practices for cosmetics.
ishonest products are meticulously crafted and produced in Ireland.