REX MD Review: is This Telehealth Service Legit?

What is REX MD?

REX MD is a telehealth service geared toward men. They’re owned by proprietor LifeMD, formerly known as Conversion Labs.

The company started offering generic prescriptions for ED and male pattern hair loss. They have since branched into primary care, and they also offer care for:

• cold and flu
• allergies
• skin concerns
• infections
• medication refills for migraine and asthma

The service is designed to save you both time and money on doctor’s office visits.

To start with REX MD, sign up on their website and answer some health-related questions ahead of the physician visit.

You’ll work with a doctor to assess your symptoms. Then, the doctor will make a diagnosis. After that, your prescriptions will arrive at your door in discreet packaging.

Who is REX MD good for?

REX MD may be good for those who are showing symptoms of either ED or male pattern hair loss.

According to a 2017 study, 80 percent of men experience male pattern baldness by the age of 80, and there’s a strong genetic link to the severity of hair loss.

ED symptoms can range from reduced sexual desire to the inability to keep an erection. It’s important to note that underlying health conditions may manifest in ED symptoms, such as:

• depression
• diabetes
• sleep apnea

With male pattern baldness, also called androgenetic alopecia, hair loss typically occurs on the top of the head and on the forehead hairline.

This hair loss is associated with a male sex hormone, an androgen named dihydrotestosterone (DHT). If you have a close relative with baldness, you may be at a higher risk.

If you don’t have the time to make a doctor’s appointment to talk about ED or hair loss, REX MD may be right for you. As well, if you’re embarrassed to address these conditions with your general practitioner, REX MD may be a good option.

You don’t need an existing prescription to use REX MD.

How REX MD works

REX MD has a simple process to get started with your medications. Their website is user-friendly and there’s a chat function for quick questions.

Here’s how it works:

Does REX MD work?

Hair loss

REX MD will send you finasteride, the generic version of Propecia. It’s the only prescription DHT-blocking medication that’s approved by the Food and Drug Administration (FDA) to treat male pattern baldness. It was approved in 1997.

The use of finasteride has been studied since the late 1990s. A 2012 study showed that it can help regrow hair in existing follicles.

Recent studies, however, show some side effects with finasteride use. A 2020 report said finasteride is well tolerated but is also associated with:

• mood alterations
• low libido
• difficulty in achieving orgasm

REX MD offers hair loss medication in quarterly plans, since it takes at least 3 months to see any effects and daily use is critical.

Erectile dysfunction

The company offers branded and generic forms of sildenafil (Viagra) and tadalafil (Cialis). They also prescribe branded vardenafil (Levitra). If you have a preference, you can let your physician know.

Generic Viagra hasn’t been around very long. Though Pfizer’s patent on the popular ED medication ran out in 2020, Pfizer started making and selling generic sildenafil in 2017. Other companies have been able to sell their own sildenafil tablets since 2020.

The FDA approved Viagra in 1998, making it the first oral drug specifically prescribed for ED. It was originally tested for other conditions, but scientists found it was good at treating some symptoms of ED.

In a small 2003 study, scientists found that the drug doesn’t improve sexual function in men who don’t have ED symptoms.

Tadalafil (Cialis) and vardenafil (Levitra) work similarly to Viagra in helping maintain an erection longer. They are all phosphodiesterase type 5 (PDE5) inhibitors and work by blocking a certain type of enzyme.

Pricing and insurance

Sildenafil from REX MD starts at $8.50 per dose. Tadalafil sells for $3 per dose. Branded vardenafil (Levitra) sells for $60 per dose.

Most insurance policies don’t cover telehealth services like REX MD. However, the company offers flexible pricing depending on your needs and goals.

Subscription model

With your first monthly order, REX MD includes a free online visit. This is so one of their doctors can provide an assessment and write a treatment plan. After that, there’s a monthly recurring fee for refills of medications.

The company says that if, after your completed doctor visit, your doctor decides that you’re not a candidate for ED medications, they fully refund what you’ve already paid and then provide advice for next steps.

For those with recurring prescriptions, charges happen, according to the company, on the same day each month thereafter, or with each billing period.

REX MD says you can cancel at any time on your member account page.

The company provides discounts if you sign up for 3 months.

Shipping

REX MD says that all medications are delivered for free with standard USPS shipping.

The company says on their website that order fulfillment usually takes less than 1 day, making your order arrive in 2 to 4 days. If you prefer overnight shipping, it’s available for an additional charge.

Company reputation

REX MD is a subsidiary of U.S.-based LifeMD. REX MD uses U.S.-based doctors for their telehealth appointments.

Currently, there aren’t any pending lawsuits against REX MD. However, there have been 16 complaints filed and closed through the Better Business Bureau in the last year.

Customer service and reviews

On Trustpilot, REX MD averages a 4.6-star rating from over 1,600 reviews. The majority of posts about the company’s level of customer service are from satisfied reviewers, typically giving credit to salespeople by name. One reviewer calls the customer service “excellent,” saying that the team is “willing to go out of their way to get the problem remedied.”

However, in comments about poor customer service, Trustpilot reviewers report that salespeople seem happy to provide excellent customer service before the sale is made and then are difficult to get in touch with afterward.

Some reviewers actually seem to use Trustpilot to try to get in touch with the company about customer service issues, again using salespeople by name in some of the reviews. One reviewer uses the words “bait and switch” to describe their experience. This reviewer also complains of being signed up for a subscription without consenting, noting that it was “impossible” to cancel.

Frequently asked questions about REX MD

Is my information safe online?

Privacy and security are taken seriously at REX MD. The company complies with regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA). They use strict encryption protocols to keep customer information safe and private.

The company is certified by LegitScript, a third-party regulatory and safety reviewer for healthcare entities.

Where does REX MD get their medications?

They work with GoGoMeds to fill prescriptions. GoGoMeds provides low cost prescription medications mailed to your door, along with other specialty pharmacy services.

When do I get charged for this service?

You’ll be charged on the same day each month, or at the beginning of the next billing cycle, for recurring prescriptions.

Read more on: mens